Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
All returned merchandise MUST BE DEEMED SALEABLE AS NEW and in its original carton/packaging to quality for the return.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a return #.
2. Mail your returned item to:
Central Valley Restaurant Supply
351 N. Walnut Rd STE 1
Turlock, CA 95380
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. For example, food grade lubricants.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
All in stock orders are shipped within 48 hours Monday - Friday 8am - 4pm. If the item you ordered is out of stock, we will notify you and give you the option to cancel your order.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using USPS mail may not have tracking numbers and/or very limited tracking information. We recommend UPS for the best tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.